Just Clothes offers carefully selected popular tops and headwear for work, leisure and sport to enable our customers to quickly and easily order their plain or personalised items.

Our Full Product Catalogue link is above which enables us to offer priced quotations and contains over 2000 items from aprons to underwear.

To personalise we only charge £4.95 per position plus a set up fee of just £14.40 and no V.A.T. is charged on any item in this store.

Please allow up to 7 working days for plain garments to be delivered and 10 working days for personalised items subject to artwork approval time.

For personalised items you will receive artwork to approve and don't miss the pop up link on every product page showing the price discounts for various quantities.

 

Returns

  1. Returns and Refunds

We hope you are delighted with your purchase. However, if you change your mind about Non-Personalised Goods or are not satisfied, you may return eligible items as outlined below. This section also details how we handle refunds. (For faulty items, see Section 9.)

  • 1.1 Return of Non-Personalised Goods (Change of Mind): If you are unhappy with any Non-Personalised Goods you have purchased, you may request to return them within 14 days of the date of delivery or invoice (whichever is later). This 14-day return period is provided in line with UK consumer law for distance sales (if you are a Consumer) and as part of our company policy (if you are a Business Customer). To arrange a return, you must contact Just Clothes by email to obtain a Return Authorization/Customer Returns Number (RMA Number) before sending the items back. You can email returns@justclothes.net to request a returns number. Please quote your order or invoice number in all correspondence. We will provide you with instructions on how and where to send the items once your return is authorized.


  • 1.2 Condition of Returned Items: Items being returned must be in their original condition, unworn, unwashed, and with all original tags and packaging intact​. You have a legal obligation to take reasonable care of the products while they are in your possession. Please pack the items securely to avoid damage in transit. We reserve the right to inspect returned goods and to refuse any return or apply a deduction from the refund if the items show signs of use, wear, damage, or are missing parts (not due to our fault). If a return is refused or subject to a restocking fee due to non-compliance with these conditions (for business returns), we will inform you. Non-compliant items may be sent back to you at your expense if no refund is issued​.


  • 1.3 Non-Personalised Goods Refunds: If the returned Non-Personalised Goods meet the conditions above, we will issue you a refund for the purchase price of the items. The refund will be processed within 10 working days of our receipt of the returned goods (often sooner). The refund will be made via the original payment method unless otherwise agreed. Please note that shipping charges are not refundable in cases of return for change of mind or ordering error (this includes any enhanced or express delivery fees you may have paid), except for Consumers exercising a statutory right to cancel within 14 days, in which case the basic outbound delivery cost will be refunded as required by law.


  • 1.4 Return Shipping Costs: Unless the return is due to an error on our part or the goods are faulty (see Section 9), you are responsible for the cost of returning the goods to us. We do not offer free returns for unwanted items. We recommend using a tracked or signed-for courier service for returns to ensure the items reach us safely. We cannot process a refund for returned items we do not receive, so please retain proof of postage. If you are a Consumer exercising your 14-day cancellation right, you must send the items back within 14 days of notifying us of cancellation​.


  • 1.5 Restocking Fee (Business Customers): This clause applies to Business Customers only. If you are a business returning Non-Personalised Goods due to ordering error or change of mind (and not due to our error), a restocking fee of up to 20% of the item price may be charged, at Just Clothes's discretion. We will inform you at the time of your return request if a restocking fee applies. (We generally waive restocking fees for consumer returns and handle them according to consumer law.) Additionally, the original shipping costs will not be refunded and you must cover the return shipping. Any such fees will be deducted from your refund.


  • 1.6 Exclusions – Personalised Goods: Personalised Goods cannot be returned or exchanged unless they are faulty or not as ordered (see Section 9), since they have been made to your specifications. This includes garments that have been embroidered or printed with your logo or text, or any goods altered specifically for you. We urge you to double-check your order and use our sizing guides or request samples before personalisation if unsure, as we cannot accept returns for sizing issues or change of mind on customised items.


  • 1.7 Exclusions – Hygiene Products: For health and safety reasons, certain items such as face masks or other personal protective equipment are non-returnable if the packaging is unsealed, unless the item is faulty. This is to protect our staff and customers from any potential contamination. We will flag such items on our website or quotes as non-returnable.


  • 1.8 Procedure on Receipt of Return: When we receive your returned package, we will check it against your Return Authorization. Make sure to include your Invoice number and Return Authorization Number with the returned items (e.g., write them on the shipping label or include a note inside). Failure to include these details may delay processing or result in the package being unidentified; we cannot guarantee processing of returns that arrive without identification.


  • 1.9 Exchanges: If you prefer an exchange (for example, a different size or colour) instead of a refund for Non-Personalised Goods, please inform us when requesting the return. We will process exchanges as a new order for the replacement item once we receive the returned item in acceptable condition. Any price difference will be charged or refunded accordingly. Note that for Consumers, the 14-day cancellation right typically is for returns/refunds; an exchange requested is provided as a courtesy and does not extend your rights beyond what a return would cover.


  • 1.10 Returns Due to Our Error: If you receive incorrect (wrong item) or mis-described Non-Personalised Goods (not as per your order) that are not personalised, you may return them to us for a full refund or replacement. In such cases, we will reimburse your reasonable return postage costs as well. Please contact us to arrange the return shipping. We may provide a prepaid return label or ask you to return via standard post and reimburse you.


  • 1.11 Refund Method: Refunds will be made back to the original payment method whenever possible. If that is not possible (for example, the card has expired), we will contact you to arrange an alternative method. Refunds to credit/debit cards can take 5-10 business days to appear in your account after processing, depending on your bank. PayPal or other digital payments are usually faster. If you financed your purchase through a third party, any refund will be subject to the terms of that finance provider.


  • 1.12 Your Responsibilities: Until the goods reach us, you are responsible for the condition of the products. Please take care of them and do not use them. All returned items should be in a condition that allows us to resell them (if you are returning Non-Personalised Goods for refund). We also expect the return to be made promptly once authorized. We normally respond to all return requests within 1 business day and will guide you through the process.


  • 1.13 Statutory Rights (Consumers): If you are a Consumer, the above returns policy is intended to be consistent with and in addition to your statutory rights. Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order for many products at any time from the moment of order up to 14 days from the day you receive the goods. Our 14-day return policy for Non-Personalised Goods is in line with this. Nothing in these terms will affect those rights. If these Terms are more restrictive than your statutory rights, your statutory rights will prevail​.


  1. Faulty Goods
  • 2.1 Notification of Faults: We ask that you inspect the goods as soon as reasonably possible after delivery. If you find that any goods are faulty, have a manufacturing defect, or do not materially conform to the description or your order specifications, you should report this to us within 5 working days of receipt of the goods. You can contact us by phone or email to notify us of the issue. Prompt notification helps us address the problem more effectively. However, if a fault only becomes apparent later (e.g. a latent defect), please inform us as soon as you become aware.


  • 2.2 Your Legal Rights for Faulty Products (Consumers): If you are a Consumer, you have certain legal rights under the Consumer Rights Act 2015 in respect of products that are faulty or not as described. These include the right to a repair or replacement, or in some cases, a full or partial refund. Nothing in these terms is intended to limit those legal rights.


  • 2.3 Remedies for Faulty Goods: If a product is confirmed to be faulty or not as ordered, Just Clothes will, at our discretion, offer one or more of the following remedies: (a) repair of the item (e.g. re-doing incorrect embroidery, fixing a defect if feasible), (b) replacement of the item with a new one, or (c) a full or partial refund of the price paid for the item. We will consult with you to determine the most appropriate remedy. In general, we will aim to replace or repair first, but if a repair/replacement is impossible or unreasonably costly, or cannot be done in a reasonable time, then a refund will be offered. If you are a Consumer, you may choose the remedy in accordance with your rights (for instance, you can initially request a repair or replacement).


  • 2.4 Return of Faulty Goods: We may request that you return the faulty goods to us (or, in some cases, we may arrange to collect them) for inspection and verification of the fault. In such cases, Just Clothes will bear the cost of return shipping for faulty or incorrectly supplied goods. We might provide a prepaid return label or ask you to post the item back and reimburse your postage. We may also ask for photographs of the damage or fault to help assess the issue initially.


  • 2.5 Timing: We will respond to your notification of a fault within 1-2 working days to discuss the resolution. Our goal is to resolve confirmed issues (via repair, replacement, or refund) as quickly as possible. Replacement items for confirmed faulty goods will be produced and shipped at no cost to you as a priority. Refunds, if agreed, will be processed within 10 working days of confirmation that a refund is due (often sooner).


  • 2.6 Partial Faults in Order: If only some items in your order are faulty, your rights apply to those specific items. You do not automatically have the right to reject other non-faulty items in the same order without a separate reason (if you are within the return window for non-personalised items and simply wish to return the others, Section 8 applies).


  • 2.7 Faults Due to Personalisation Process: In the case of Personalised Goods, if the finished product deviates from the approved proof (e.g., wrong thread colour compared to what was agreed, or mis-placement of a logo) and thus is not as ordered, we will treat this as our error/fault and offer a remake or refund. However, if the issue is minor or aesthetic and does not affect the functionality or general appearance, we may discuss a partial refund or discount if you are willing to keep the items. Our aim is your satisfaction, so please communicate any concerns. If the Personalised Goods match the approved design but you later realize you wanted a change, that would not be a fault on our part (see Sections 5.4 and 5.1 regarding approval and cancellation).


  • 2.8 Manufacturer Warranties: Some products (for example, certain equipment or footwear) may come with a manufacturer's warranty or guarantee that extends beyond your basic legal rights. Where a manufacturer offers a warranty, any claims under that warranty should ideally be directed to the manufacturer. However, we will assist you, where possible, in making a claim under a manufacturer's guarantee. Any manufacturer’s warranty is in addition to, and not instead of, your rights against us under the contract and law.


  • 2.9 Limitation: Except as provided in this Section 9, Just Clothes shall have no further liability for any direct or indirect loss or damage arising from the supply of faulty goods beyond what is stated in Section 10 (Limitation of Liability). In particular, we will not be responsible for any business losses (like loss of profit or opportunity) due to receiving a faulty item, as further described in Section 10, especially if you are a Business Customer​. Our responsibility is to replace or refund faulty goods as set out above.


2.10 Return of Replaced Items: If we have provided a replacement for a faulty item, the faulty item becomes our property. If it has not already been returned to us, we reserve the right to request its return. Failure to return the faulty item upon request may result in you being charged for the replacement, if the non-return impedes our ability to verify the fault or return the item to the manufacturer. This is rarely enforced but is a precaution against misuse of the policy.