Terms and Conditions

Just Clothes Terms and Conditions including summarised Returns Policy

These terms and conditions do not affect your statutory rights​. They apply to all orders placed with Just Clothes by you, the customer. By placing an order, you agree to these terms which form the entire agreement between you and Just Clothes.

1. Definitions

 

• Just Clothes means the Just Clothes dot net web site operated from the UK selling plain and personalised clothing.
  
  

• "Customer" (also "you") means the person, firm or company placing an order with Just Clothes dot net website. This term includes both Consumers and Business Customers as defined below.
  
  
  
• "Consumer" means an individual acting for purposes wholly or mainly outside of their trade, business, craft or profession (as defined in the Consumer Rights Act 2015).
  
  
  
• "Business Customer" means any Customer who is not a Consumer.
  
  
  
• "Personalised Goods" means any goods that are made to order, customised or altered according to your specifications. This includes goods that have been embroidered, printed, or otherwise branded or personalised at your request.
  
  
  
• "Non-Personalised Goods" means any standard goods that are not produced or modified to your specific requirements (i.e. not embroidered, printed or custom-made).
  
  
  
• "Contract" means a legally binding agreement between Just Clothes and the Customer for the purchase and sale of goods, formed as described in Section 2 below.
  
  
  
• "Working Day" means any day other than a Saturday, Sunday or UK public holiday.
  
  
  
• "Writing" means any written communication, including emails and letters. When these terms require notice "in writing," an email from an authorized representative will suffice.
  
  
  

2. Contract Formation and Acceptance

• 2.1 All orders you place with Just Clothes are deemed to be an offer by you to purchase the goods in accordance with these Terms and Conditions and our Returns Policy​. We reserve the right to accept or reject any order at our discretion.
  
  
  
• 2.2 A Contract will be formed only when we accept your order. Acceptance occurs when we issue a confirmation of order (this may be via email) or when we dispatch the goods, whichever happens first. Until we accept your order, we are not obligated to supply the goods, and any automated order acknowledgment is not an acceptance of your order​. If we decide not to accept an order (for example, due to pricing errors, inability to fulfil the order, or any other reason), we will inform you and provide a refund if you have already paid.
  
  
  
• 2.3 If your order includes Personalised Goods (e.g. custom logo apparel) and we require your approval of artwork or samples, the Contract for those customised items is conditional upon you providing the required approvals. We will not start production of new personalised orders until any required logo/artwork proof is approved by you​. Once approved, Section 5 below (Personalised vs Non-Personalised Goods) will apply regarding any cancellation or changes.
  
  
  
• 2.4 These Terms and Conditions (together with any specific terms agreed by us in writing, such as those in a written quotation) constitute the entire agreement between you and Just Clothes for each order. You acknowledge that you have not relied on any statement or representation that is not expressly included in these terms when entering into the Contract​.
  
  
  
• 2.5 Just Clothes may cancel any order, even after acceptance, if you are in breach of these Terms or if the goods are unavailable, mispriced, or subject to an error. In such case, we will notify you and promptly refund any payment made. Just Clothes also reserves the right to refuse service or cancel orders suspected to be fraudulent or placed in bad faith​.
  
  
  
  

3. Variation

• 3.1 No variation or amendment of these Terms and Conditions by the Customer shall be binding unless expressly agreed in writing and signed by a duly authorised representative of Just Clothes.
  
  
  
• 3.2 We may update or amend these Terms and Conditions from time to time. The terms that will apply to your order are those in effect at the time you place your order (or those expressly stated on a valid quotation we have provided)​. We will notify changes by updating the Terms on our website. Continued orders after any update will constitute agreement to the updated terms for those subsequent orders.
  
  
  

4. Price and Payment

• 4.1 Pricing: The price payable for goods is the price displayed on our website at the time you place your order or as quoted in a valid written quotation from us (provided that quotation is still within its validity period). All prices are in UK Pounds Sterling and v.a.t. is not chargeable​. Any delivery charges or other additional costs (such as customisation setup fees) will be stated separately on the relevant web page.
  
  
  
• 4.2 Additional Charges: For Personalised Goods, additional charges may apply. These can include one-time setup or digitization fees for new artwork/logos and per-item personalisation fees (e.g. embroidery or printing costs)​. If you select any optional services (such as rush production or special handling), the costs for these will be added to your order. All such charges will be clearly communicated to you before you place your order.
  
  
  
• 4.3 Payment Terms: Full payment is due at the time of order unless we have agreed otherwise in writing in advance. We accept payment via the methods advertised (e.g. credit/debit card, PayPal, bank transfer, etc.).
  
  
  
• 4.4 Late Payment: If you do not pay any amount by the due date, we reserve the right to charge interest on the overdue sum. Interest will accrue on a daily basis at a rate of 8% per annum (or 5% above the Bank of England base rate, whichever is higher) from the date the payment became due until it is received in full​. You will also be responsible for any reasonable costs we incur in recovering the debt.
  
  
  
• 4.5 Retention of Title: Ownership (title) of the goods will remain with Just Clothes and will not pass to you until we have received full payment for the goods in cleared funds​. (See Section 6.4 for when risk passes to you). If you are a Business Customer, until title passes, you must not resell or use the goods (other than solely for the purpose of inspecting them) and you must keep the goods stored separately and insured. We reserve the right to reclaim goods for which payment has not been made.
  
  
  
• 4.6 Pricing Errors: While we endeavour to ensure all prices and information on our website are accurate, errors may occur. If we discover a pricing mistake for an item you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. We will not be obliged to supply goods at an incorrect price, and a Contract for an order with a pricing error is not binding on us until the price is corrected and accepted by both parties.
  
  
  

5. Personalised vs Non-Personalised Goods

This section outlines key differences in terms and rights between Personalised Goods and Non-Personalised Goods that you purchase and the key points about Returned items:

• 5.1 Personalised Goods: These are items made to your specifications or custom-branded for you (e.g. with your requested embroidery, printing, logos, or names). Personalised Goods are non-cancellable and non-returnable once we have begun the customisation process, except where we agree or as required by law. You may cancel or change a personalised order only up until the point of artwork/logo approval or the commencement of production, whichever comes first. After that point, we are unable to amend or cancel the order because work has started on personalising your items. Additionally, Personalised Goods cannot be returned for a refund or exchange if you simply change your mind or ordered the wrong size/colour, since they have been made or altered specifically for you. This does not affect your rights if the items are faulty or not as per your approved design (see Sections 9 and 10). We also reserve the right to decline any personalisation request that we deem inappropriate or offensive (see Section 5.3 below).
  
  
  
• 5.2 Non-Personalised Goods: These are standard products that are not customised for you. For Non-Personalised Goods, you have greater flexibility. You may cancel an order for non-personalised items or change it up until 24 hours before dispatch without charge. After the goods have been dispatched, you may still be able to return them for a refund under our Returns policy (Section 8) if you notify us within 14 days of delivery (for consumers, this period aligns with your statutory right to cancel under the Consumer Contracts Regulations 2013). Non-Personalised Goods can generally be returned or exchanged provided they are in original condition (Section 8), but please note a restocking fee may apply for business orders (we currently do not charge a restocking fee for consumer returns).
  
  
  
• 5.3 Design and Content Standards: For any logos, text, or other content you ask to be applied to Personalised Goods, you must ensure you have the right to use that content. You must not request any personalisation that is illegal, infringing on any third-party intellectual property rights, or that could be considered defamatory, obscene, hateful, offensive or otherwise inappropriate​​. Just Clothes reserves the right to refuse or cancel any order for personalised content that, in our sole opinion, violates these standards or our company values. In such cases, we will inform you and provide a refund if payment has been made for those items​.
  
  
  
• 5.4 Approval Process: If your order involves new artwork or a logo that we have not used for you before, we will typically provide a proof or sample for your approval before full production (this may be a digital mock-up or an actual embroidered/printed sample image). It is your responsibility to carefully review and confirm that the artwork, spelling, colours, and sizes are correct in the proof. Once you give your approval, we will proceed with production, and Just Clothes cannot accept liability for any errors in the finished Personalised Goods that were present in the approved proof. If you notice an error after approval, any corrections or rework will be treated as a new order at your cost. By approving the artwork, you are confirming that you are happy to proceed to production and you have the necessary rights (see Section 13) to use that artwork.
  
  
  
• 5.5 Licence to Use Your Logos: By submitting or uploading any logo, design, or artwork to us for personalisation of goods, you grant Just Clothes a license to use, reproduce, and modify that artwork for the purpose of fulfilling your order and for advertising or promotional purposes in showcasing our products and services​. This license is royalty-free and worldwide, and includes the right for us to sub-license use to our manufacturing partners or subcontractors strictly for completing your order. For example, we may display an image of the personalised product (containing your logo) in our portfolio or on social media as an example of our work, unless you instruct us otherwise in writing.
  
  
  
• 5.6 Artwork Files: Any digital files or production templates we create in the process of personalising your goods (for example, embroidery digitization files or printing plates) remain the property of Just Clothes, even if you paid a setup fee. These files are created to enable us to produce your Personalised Goods and will not be shared with you or any third party (except as needed to produce your items) without our consent​. Just Clothes retains all rights in these files and may reuse them for your future orders, but we will not use your specific logo or design for any other customer's order without your permission.
  
  
  
• 5.7 Colour Reproduction: We will endeavour to reproduce colours and designs accurately when personalising your items. However, please note that the colours of embroidery threads or printing inks may not perfectly match the digital artwork colours due to material and process variations. We do not guarantee an exact colour match to the artwork you provide or see on screen​. We will choose the closest available thread or print colour and produce to high quality, but slight differences can occur and shall not constitute a defect.
  
  
  
• 5.8 Commonly Used Logos: For convenience, our website may offer a library of commonly used logos or templates (for example, national flags, social media icons, etc.). If you choose to use any such provided logo or design, you are responsible for ensuring it is correct, up-to-date, and that you have permission to use it. We provide these as a courtesy, and by using them you accept full responsibility for that choice.
  
  
  
• 5.9 No Unlawful Use: You agree not to use any product personalised by Just Clothes in a way that infringes any law or rights of others. Just Clothes will not be responsible for any liability that arises from the nature of content you asked us to apply. You agree to indemnify Just Clothes (if you are a Business Customer) for any claims, losses, or costs arising from our use of any artwork or content you provided that infringes a third party's rights​​.
  
  
  

6. Delivery and Risk

• 6.1 Delivery Times: We will endeavour to deliver Non-Personalised Goods within 5 working days of order acceptance, and Personalised Goods within 10 working days. Made-to-measure items or special-order items may take longer; we will advise you of the estimated lead time when you place the order. Delivery dates are estimates and not guaranteed times. While we make every effort to meet suggested dates, delays can occur. We will not be liable for any loss or inconvenience caused by a delivery that occurs later than estimated (see Section 10 on Limitation of Liability). If you have a firm deadline, please communicate this to us in advance and we will confirm in writing if we can commit to it.
  
  
  
• 6.2 Delivery Method and Charges: Delivery will be made by courier or postal service to the address you provide. Applicable delivery or shipping charges will be shown when you place your order. We may deliver your order in multiple shipments, especially if you ordered products with different lead times or from different suppliers​. You will not be charged extra for split deliveries beyond what was quoted, but we will inform you if an order will arrive in parts.
  
  
  
• 6.3 Failure to Receive Delivery: You are responsible for ensuring that someone is available at your delivery address to receive the goods. If the courier is unable to deliver because no one is available, they may leave a card or contact info for rearrangement. It is your responsibility to contact the courier to rearrange delivery or collection in a timely manner​. If an order is returned to us due to failed delivery attempts or incorrect address provided by you, we reserve the right to charge you for any re-delivery costs. In such cases, we will contact you for further instructions.
  
  
  
• 6.4 Risk Passes on Delivery: The risk of loss or damage to the goods passes to you once the goods are delivered to you (or any person you nominate to receive them)​. This means that from the moment of delivery, you are responsible for the goods. If you have arranged your own carrier to collect the goods from us, risk passes to you upon collection by that carrier. Please take care to insure or safeguard the goods as appropriate after delivery.
  
  
  
• 6.5 Ownership (Title): Ownership of the goods will pass to you only when we have received full payment for all sums due for those goods (see Section 4.5)​. Until such payment is received, the goods remain Just Clothes's property. If you are a Consumer, this retention of title is primarily to ensure payment and does not affect your ability to use the goods. If you are a Business Customer and have not paid in full, you must not resell or part with possession of the goods until title passes.
  
  
  
• 6.6 Inspection on Delivery: Please inspect the goods on delivery. You must notify us within 5 days of the advised delivery date if you have not received your goods as expected, or within 5 days of actual receipt if the goods are delivered but were delayed or if any items are missing or incorrect. In addition, any claim for goods that are delivered in a damaged condition or with shortages must be noted at the time of delivery on the delivery note or device (for example, inform the courier and mark the delivery receipt) and reported to us as soon as possible. We may ask for photos of any damage to assist with a claim against the courier. Failure to notify us of non-delivery or transport damages within the stated timeframe may affect our ability to investigate and your ability to claim reimbursement.
  
  
  
• 6.7 Partial Deliveries: If you ordered multiple products, we reserve the right to deliver the order in instalments (for example, if some items are out of stock or personalisation on part of the order takes longer)​. We will inform you if your order will be split. Each instalment may be treated as a separate delivery and Contract. If we deliver in parts, our contract for those goods is fulfilled to that extent; delays in delivering remaining instalments will not entitle you to cancel the delivered parts. However, if an undelivered instalment is essential, you may have rights to cancel the remaining part of the order (which we will discuss with you if such a situation arises).
  
  
  
• 6.8 International Delivery: At this time, our standard terms apply to UK deliveries. If we agree to ship goods outside of the UK, additional terms (including customs duties, taxes, and import regulations) may apply. Any import duties or taxes levied at the destination country are your responsibility to pay​. We will not be liable for any delays due to customs procedures or for your failure to pay import taxes.
  
  
  

7. Amendment or Cancellation of Orders

• 7.1 Cancellation/Amendment by Customer – Non-Personalised Goods: You may cancel or make changes to an order for Non-Personalised Goods without charge up to 24 hours before dispatch (or before we have handed the goods over to the courier). To do so, please contact us as soon as possible with your order details. If the goods have already been dispatched or delivered to you, then our Returns and Refunds policy in Section 8 will apply instead.
  
  
  
• 7.2 Cancellation/Amendment by Customer – Personalised Goods: For orders of Personalised Goods, you may cancel or amend the order only until the point at which you have approved the artwork/logo and we have commenced the customisation process. Once you have given approval and work has started on personalising your items, we cannot cancel the order or make further changes, because the items are being made specifically for you (see Section 5.1). Prior to artwork approval or production, if you need to change or cancel a personalised order, please contact us immediately. We will confirm if cancellation or changes are still possible. Keep in mind that significant changes to an order (such as changing the logo or design after initial proof) may result in a revised delivery schedule or additional cost​, which we will discuss with you at the time.
  
  
  
• 7.3 Made-to-Measure or Special Orders: If we are supplying goods that are bespoke to you (for example, custom-sized garments or special bulk orders not part of our standard range), once production has begun on these items, cancellation may not be possible. If production has not yet commenced, we will consider a cancellation request, but we reserve the right to charge you for any costs incurred up to that point. Generally, made-to-measure or special orders cannot be cancelled after the order is confirmed, unless we expressly agree (or if you have a legal right to do so under consumer law in limited circumstances).
  
  
  
• 7.4 Procedure for Cancellation: To cancel an order or an item, you must inform us in Writing (email is acceptable) as early as possible. Please include your order number and clearly state which items you wish to cancel. We will reply to confirm if the cancellation request is received in time and valid under these Terms. If valid, we will process a refund of any monies paid for the cancelled items within 14 days. If the request is too late (e.g. the item has already been personalised or dispatched), we will inform you and you will be responsible for payment.
  
  
  
• 7.5 Just Clothes Initiated Cancellations: In some cases (as mentioned in Section 2.5), we may need to cancel your order or an item (for example, if a product is discontinued or a personalisation request is unacceptable). If we initiate a cancellation, we will contact you to explain the reason and will provide a full refund for that order or item. We will not be liable for any additional compensation for a cancellation we initiate, beyond refunding the amount paid, provided we have not breached the Contract (see also Force Majeure, Section 18).
  
  
  
• 7.6 Changes to Orders: If you wish to make a minor change to your order (for example, changing the size or colour of a non-personalised item, or updating the delivery address), please contact us promptly. We will do our best to accommodate changes if the order has not yet been processed. For Personalised Goods, changes to the design or specification after production has started are treated as a new order (as per Section 5.1 and 5.4). Any agreed changes will be confirmed by us in writing.
  
  
  
• 7.7 Combining/Merging Orders: Once you have placed an order, it is not possible to merge multiple orders into one shipment past the point of order confirmation. If you place separate orders, they will be processed separately and may incur separate shipping charges. If you want to add items to an existing order, please contact us—if timing allows, we may be able to add items to an order before dispatch, but we cannot guarantee this.
  
  
  
• 7.8 Pre-Orders and Backorders: If you order an item that is marked as a pre-order or backorder (not immediately available stock), we will provide an estimated availability date. You may cancel a pre-order/backorder for a full refund any time before we have notified you that the item is being prepared for dispatch. After notification of impending dispatch, the normal cancellation rules above apply.
  
  
  

8. Returns and Refunds

We hope you are delighted with your purchase. However, if you change your mind about Non-Personalised Goods or are not satisfied, you may return eligible items as outlined below. This section also details how we handle refunds. (For faulty items, see Section 9.)

• 8.1 Return of Non-Personalised Goods (Change of Mind): If you are unhappy with any Non-Personalised Goods you have purchased, you may request to return them within 14 days of the date of delivery or invoice (whichever is later). This 14-day return period is provided in line with UK consumer law for distance sales (if you are a Consumer) and as part of our company policy (if you are a Business Customer). To arrange a return, you must contact Just Clothes by email to obtain a Return Authorization/Customer Returns Number before sending the items back. You can email returns@justclothes.net to request a returns number. Please quote your order or invoice number in all correspondence. We will provide you with instructions on how and where to send the items once your return is authorized.
  
  
  
• 8.2 Condition of Returned Items: Items being returned must be in their original condition, unworn, unwashed, and with all original tags and packaging intact​. You have a legal obligation to take reasonable care of the products while they are in your possession. Please pack the items securely to avoid damage in transit. We reserve the right to inspect returned goods and to refuse any return or apply a deduction from the refund if the items show signs of use, wear, damage, or are missing parts (not due to our fault). If a return is refused or subject to a restocking fee due to non-compliance with these conditions (for business returns), we will inform you. Non-compliant items may be sent back to you at your expense if no refund is issued​.
  
  
  
• 8.3 Non-Personalised Goods Refunds: If the returned Non-Personalised Goods meet the conditions above, we will issue you a refund for the purchase price of the items. The refund will be processed within 10 working days of our receipt of the returned goods (often sooner). The refund will be made via the original payment method unless otherwise agreed. Please note that shipping charges are not refundable in cases of return for change of mind or ordering error (this includes any enhanced or express delivery fees you may have paid), except for Consumers exercising a statutory right to cancel within 14 days, in which case the basic outbound delivery cost will be refunded as required by law.
  
  
  
• 8.4 Return Shipping Costs: Unless the return is due to an error on our part or the goods are faulty (see Section 9), you are responsible for the cost of returning the goods to us. We do not offer free returns for unwanted items. We recommend using a tracked or signed-for courier service for returns to ensure the items reach us safely. We cannot process a refund for returned items we do not receive, so please retain proof of postage. If you are a Consumer exercising your 14-day cancellation right, you must send the items back within 14 days of notifying us of cancellation​.
  
  
  
• 8.5 Restocking Fee (Business Customers): This clause applies to Business Customers only. If you are a business returning Non-Personalised Goods due to ordering error or change of mind (and not due to our error), a restocking fee of up to 20% of the item price may be charged, at Just Clothes's discretion. We will inform you at the time of your return request if a restocking fee applies. (We generally waive restocking fees for consumer returns and handle them according to consumer law.) Additionally, the original shipping costs will not be refunded and you must cover the return shipping. Any such fees will be deducted from your refund.
  
  
  
• 8.6 Exclusions – Personalised Goods: Personalised Goods cannot be returned or exchanged unless they are faulty or not as ordered (see Section 9), since they have been made to your specifications. This includes garments that have been embroidered or printed with your logo or text, or any goods altered specifically for you. We urge you to double-check your order and use our sizing guides or request samples before personalisation if unsure, as we cannot accept returns for sizing issues or change of mind on customised items.
  
  
  
• 8.7 Exclusions – Hygiene Products: For health and safety reasons, certain items such as face masks or other personal protective equipment are non-returnable if the packaging is unsealed, unless the item is faulty. This is to protect our staff and customers from any potential contamination. We will flag such items on our website or quotes as non-returnable.
  
  
  
• 8.8 Procedure on Receipt of Return: When we receive your returned package, we will check it against your Return Authorization. Make sure to include your Invoice number and Return Authorization Number with the returned items (e.g., write them on the shipping label or include a note inside). Failure to include these details may delay processing or result in the package being unidentified; we cannot guarantee processing of returns that arrive without identification.
  
  
  
• 8.9 Exchanges: If you prefer an exchange (for example, a different size or colour) instead of a refund for Non-Personalised Goods, please inform us when requesting the return. We will process exchanges as a new order for the replacement item once we receive the returned item in acceptable condition. Any price difference will be charged or refunded accordingly. Note that for Consumers, the 14-day cancellation right typically is for returns/refunds; an exchange requested is provided as a courtesy and does not extend your rights beyond what a return would cover.
  
  
  
• 8.10 Returns Due to Our Error: If you receive incorrect (wrong item) or mis-described Non-Personalised Goods (not as per your order) that are not personalised, you may return them to us for a full refund or replacement. In such cases, we will reimburse your reasonable return postage costs as well. Please contact us to arrange the return shipping. We may provide a prepaid return label or ask you to return via standard post and reimburse you.
  
  
  
• 8.11 Refund Method: Refunds will be made back to the original payment method whenever possible. If that is not possible (for example, the card has expired), we will contact you to arrange an alternative method. Refunds to credit/debit cards can take 5-10 business days to appear in your account after processing, depending on your bank. PayPal or other digital payments are usually faster. If you financed your purchase through a third party, any refund will be subject to the terms of that finance provider.
  
  
  
• 8.12 Your Responsibilities: Until the goods reach us, you are responsible for the condition of the products. Please take care of them and do not use them. All returned items should be in a condition that allows us to resell them (if you are returning Non-Personalised Goods for refund). We also expect the return to be made promptly once authorized. We normally respond to all return requests within 1 business day and will guide you through the process.
  
  
  
• 8.13 Statutory Rights (Consumers): If you are a Consumer, the above returns policy is intended to be consistent with and in addition to your statutory rights. Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order for many products at any time from the moment of order up to 14 days from the day you receive the goods. Our 14-day return policy for Non-Personalised Goods is in line with this. Nothing in these terms will affect those rights. If these Terms are more restrictive than your statutory rights, your statutory rights will prevail​.
  
  
  

9. Faulty Goods

• 9.1 Notification of Faults: We ask that you inspect the goods as soon as reasonably possible after delivery. If you find that any goods are faulty, have a manufacturing defect, or do not materially conform to the description or your order specifications, you should report this to us within 5 working days of receipt of the goods. You can contact us by phone or email to notify us of the issue. Prompt notification helps us address the problem more effectively. However, if a fault only becomes apparent later (e.g. a latent defect), please inform us as soon as you become aware.
  
  
  
• 9.2 Your Legal Rights for Faulty Products (Consumers): If you are a Consumer, you have certain legal rights under the Consumer Rights Act 2015 in respect of products that are faulty or not as described. These include the right to a repair or replacement, or in some cases, a full or partial refund. Nothing in these terms is intended to limit those legal rights.
  
  
  
• 9.3 Remedies for Faulty Goods: If a product is confirmed to be faulty or not as ordered, Just Clothes will, at our discretion, offer one or more of the following remedies: (a) repair of the item (e.g. re-doing incorrect embroidery, fixing a defect if feasible), (b) replacement of the item with a new one, or (c) a full or partial refund of the price paid for the item. We will consult with you to determine the most appropriate remedy. In general, we will aim to replace or repair first, but if a repair/replacement is impossible or unreasonably costly, or cannot be done in a reasonable time, then a refund will be offered. If you are a Consumer, you may choose the remedy in accordance with your rights (for instance, you can initially request a repair or replacement).
  
  
  
• 9.4 Return of Faulty Goods: We may request that you return the faulty goods to us (or, in some cases, we may arrange to collect them) for inspection and verification of the fault. In such cases, Just Clothes will bear the cost of return shipping for faulty or incorrectly supplied goods. We might provide a prepaid return label or ask you to post the item back and reimburse your postage. We may also ask for photographs of the damage or fault to help assess the issue initially.
  
  
  
• 9.5 Timing: We will respond to your notification of a fault within 1-2 working days to discuss the resolution. Our goal is to resolve confirmed issues (via repair, replacement, or refund) as quickly as possible. Replacement items for confirmed faulty goods will be produced and shipped at no cost to you as a priority. Refunds, if agreed, will be processed within 10 working days of confirmation that a refund is due (often sooner).
  
  
  
• 9.6 Partial Faults in Order: If only some items in your order are faulty, your rights apply to those specific items. You do not automatically have the right to reject other non-faulty items in the same order without a separate reason (if you are within the return window for non-personalised items and simply wish to return the others, Section 8 applies).
  
  
  
• 9.7 Faults Due to Personalisation Process: In the case of Personalised Goods, if the finished product deviates from the approved proof (e.g., wrong thread colour compared to what was agreed, or mis-placement of a logo) and thus is not as ordered, we will treat this as our error/fault and offer a remake or refund. However, if the issue is minor or aesthetic and does not affect the functionality or general appearance, we may discuss a partial refund or discount if you are willing to keep the items. Our aim is your satisfaction, so please communicate any concerns. If the Personalised Goods match the approved design but you later realize you wanted a change, that would not be a fault on our part (see Sections 5.4 and 5.1 regarding approval and cancellation).
  
  
  
• 9.8 Manufacturer Warranties: Some products (for example, certain equipment or footwear) may come with a manufacturer's warranty or guarantee that extends beyond your basic legal rights. Where a manufacturer offers a warranty, any claims under that warranty should ideally be directed to the manufacturer. However, we will assist you, where possible, in making a claim under a manufacturer's guarantee. Any manufacturer’s warranty is in addition to, and not instead of, your rights against us under the contract and law.
  
  
  
• 9.9 Limitation: Except as provided in this Section 9, Just Clothes shall have no further liability for any direct or indirect loss or damage arising from the supply of faulty goods beyond what is stated in Section 10 (Limitation of Liability). In particular, we will not be responsible for any business losses (like loss of profit or opportunity) due to receiving a faulty item, as further described in Section 10, especially if you are a Business Customer​. Our responsibility is to replace or refund faulty goods as set out above.
  
  
  
• 9.10 Return of Replaced Items: If we have provided a replacement for a faulty item, the faulty item becomes our property. If it has not already been returned to us, we reserve the right to request its return. Failure to return the faulty item upon request may result in you being charged for the replacement, if the non-return impedes our ability to verify the fault or return the item to the manufacturer. This is rarely enforced but is a precaution against misuse of the policy.
  
  
  

10. Limitation of Liability

The following section sets out the limits of our liability to you under this Contract. Please read this carefully. It does not affect liabilities that cannot legally be limited or excluded, but it does limit certain types of losses and our total liability where lawful.

• 10.1 Unlimited Liability: Nothing in these Terms and Conditions limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other loss or liability which cannot be lawfully excluded or limited, including your rights under the Sale of Goods Act 1979 (as amended) regarding title and quiet possession of goods​. No term of this Contract shall operate to deprive you of any remedies or rights that you have by law (including statutory rights described elsewhere in these Terms).
  
  
  
• 10.2 Liability to Business Customers: This clause 10.2 applies if you are a Business Customer (purchasing for use in business, not as an individual consumer). Subject to clause 10.1 above, Just Clothes shall not be liable to you, in connection with this Contract, for any:
  
  
  
• loss of profits, sales, business, or revenue​;
  
  
  
• loss or corruption of data, information or software;
  
  
  
• loss of business opportunity or anticipated savings;
  
  
  
• loss of goodwill or reputation; or
  
  
  
• any indirect, special or consequential loss or damage.
  In addition, except as expressly provided in these Terms, we exclude all implied warranties, terms and conditions to the fullest extent permitted by law​. In particular, we do not warrant that the goods will be fit for any particular purpose unless expressly stated; it is your responsibility as a business to ensure the goods are suitable for your intended use​. You acknowledge that you have not relied on any representation or warranty that is not set out in the Contract, and we shall have no liability for any innocent or negligent misrepresentation or statement not part of the Contract​​.
  
  
  
• Cap on Liability (Business): Except for the liabilities in clause 10.1 which are unlimited, and to the extent not prohibited by law, Just Clothes's total aggregate liability to you as a Business Customer for all losses, damages, claims and expenses (whether in contract, tort (including negligence), breach of statutory duty or otherwise) arising out of or in connection with any Contract shall in no circumstances exceed the total amount paid by you for the goods in that Contract​​.
  
  
  
• Indemnity: To the extent you are a Business Customer, you agree to indemnify and hold Just Clothes harmless against any third-party claims, costs, losses or expenses arising from your breach of these Terms or misuse of the goods, to the extent that such claims are not due to our own negligence or breach​. This means if Just Clothes incurs costs or liabilities because of something you do wrong (for example, you provide infringing artwork as mentioned in Section 5.9 and a third party sues us), you will reimburse us those costs and losses.
  
  
  
• 10.3 Liability to Consumers: This clause 10.3 applies if you are a Consumer. Just Clothes is responsible for losses or damage you suffer that are a foreseeable result of our breaching this Contract or our failing to use reasonable care and skill, up to the value of the order or as otherwise required by law. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen (for example, if you discussed it with us during the sales process). In addition, we only supply products for domestic and private use to Consumers. If you use the products for any commercial, business or re-sale purpose, our liability to you will be limited as if you were a Business Customer, as set out in clause 10.2​ (meaning, among other things, we won't be liable for business-type losses such as lost profits). We do not exclude or limit the liability we have to you as a Consumer to the extent it would be unlawful to do so (see clause 10.1 for unlimited liabilities). However, please note that beyond those non-excludable liabilities, our overall liability to a Consumer for any single order will not exceed the total amount paid by you for that order, and in many cases will be much less, because we are not liable for losses we could not reasonably anticipate.
  
  
  
• 10.4 No Liability for Delays or Events Outside Our Control: We will not be liable for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control (as defined in Section 18, Force Majeure). During such events, our obligations are suspended and time for performance is extended. We will communicate with you regarding any significant delays. If the event persists for an extended period, you or we may have rights to cancel as described in Section 18.
  
  
  
• 10.5 Website Information: While we strive to ensure that all information on our website (including product descriptions, specifications, and advice in blogs or guides) is accurate and up to date, we do not warrant that this material is error-free or suitable for every purpose. Any reliance on the general information on our site is at your own risk. For specific guidance on suitability of a product for your needs, please contact us directly. We will not be liable for any damage or loss caused by errors or omissions in the website content, except to the extent caused by our negligence or fraudulent misrepresentation.
  
  
  
• 10.6 Data Loss: We shall not be responsible for any loss or corruption of data or information that you may suffer in connection with using our website or services (for example, if you upload artwork files, you should keep copies; we cannot guarantee to preserve your uploaded files after order completion)​.
  
  
  
• 10.7 Recommendation and Suitability: Any advice or recommendation given by Just Clothes staff as to the use or suitability of any goods is followed or acted upon entirely at your own risk, and accordingly we shall not be liable for any such advice if it turns out to be incorrect, except where we have expressly agreed in the Contract to a particular specification or fitness for purpose. It is your responsibility to ensure that the products you order are suitable for your intended use. We will supply products that conform to the specifications in the Contract and are of satisfactory quality, but you must use them appropriately.
  
  
  
• 10.8 Consumer Use of Remedies: If you are a Consumer, note that you always have the option to pursue legal remedies under the Consumer Rights Act or other legislation if we breach our obligations. This section does not constrain those options; it primarily clarifies the scope of our contractual liability. If a court or relevant authority determines that any part of this Section 10 is unenforceable or unfair to a Consumer, it shall be modified to the minimum extent required or severed (see Section 19 on Severability), and the rest of the liability limitations will continue to apply.
  
  
  
• 10.9 Statutory Rights and Exclusions: We remind you that these terms do not affect your statutory rights​. In the event of a conflict between this Section 10 and any law that applies to you, the law will prevail and this Section will be interpreted or adjusted to comply with the law.
  
  
  

11. Dispute Resolution and Governing Law

• 11.1 Contact and Complaints: We value our customers and aim to resolve any issues quickly and fairly. If you have any concerns or complaints regarding our products or services, please contact us as soon as possible. You can reach us by email sales@justclothes.net. We will attempt to resolve the matter informally. Most queries or complaints can be resolved to your satisfaction through discussion.
  
  
  
• 11.2 Dispute Resolution: In the unlikely event that we cannot resolve a dispute through our customer service and negotiations, both you and we agree to consider alternative dispute resolution (ADR) options in good faith before resorting to court. This does not restrict either party’s right to bring court proceedings, but ADR (such as mediation through a recognized mediation service) can be a quicker and cheaper way to resolve disputes. If you are a Consumer and reside in the UK or EU, you may also use the EU Online Dispute Resolution platform, which can be found at http://ec.europa.eu/odr, to assist in resolving disputes arising from online purchases (if applicable). We are not obliged to use ADR, but we are open to it.
  
  
  
• 11.3 Governing Law: These Terms and any Contracts for the purchase of goods from Just Clothes shall be governed by the laws of England and Wales​. This choice of law means that the interpretation and enforcement of this agreement will be based on English law, which is the law of our domicile. If you reside in Scotland or Northern Ireland, you may have certain protections under your local consumer laws as well, but as far as possible English law will apply.
  
  
  
• 11.4 Jurisdiction: Any dispute or claim arising out of or in connection with these Terms or the supply of goods (including non-contractual disputes or claims) shall be subject to the jurisdiction of the courts of England and Wales. If you are a Business Customer, you and Just Clothes agree to the exclusive jurisdiction of the English courts to resolve any such dispute​. If you are a Consumer, this jurisdiction clause does not limit your legal rights: you will submit to the non-exclusive jurisdiction of the English courts​.
  
  
  
• 11.5 Statutory Dispute Rights (Consumers): If you are a Consumer, and a dispute arises that we cannot resolve, you may have rights to seek assistance from bodies such as Trading Standards or the Citizens Advice Bureau in the UK. These Terms do not prevent you from seeking such assistance or from exercising any right to have disputes adjudicated in small claims court or through any statutory scheme.
  
  
  
• 11.6 Injunctive Relief: Nothing in this Section 11 will limit our right to seek urgent legal action (such as an injunction) in any court of competent jurisdiction in cases of, for example, intellectual property infringement or misuse of our confidential information, where appropriate. This is generally not relevant to consumer sales but is a standard protection in terms and conditions.
  
  
  

12. Warranties & Suitability

• 12.1 Extended Guarantees by Manufacturers: If any goods come with a manufacturer's guarantee or warranty that extends beyond your standard legal rights, such guarantee is provided by the manufacturer and not by Just Clothes. We will, however, assist you in making any claim under such a guarantee if you request help. For example, if a garment has a 1-year factory warranty against defects, and a defect arises after 8 months, we can facilitate communication with the manufacturer on your behalf. This assistance is offered without prejudice and does not override the fact that our primary obligations are governed by your rights against us under this contract and the law.
  
  
  
• 12.2 Website Information Accuracy: The content on Just Clothes’s website (including product information, size guides, and advice articles) is provided in good faith and to the best of our knowledge. However, we do not guarantee that all information is free of errors or that it will be suitable for your particular needs. For critical specifications (such as exact colour shades, dimensions, or compatibility), please contact us to confirm. Any guidance given on the site is general; if you require specific professional advice (for example, on health and safety regulations for workwear), you should consult a qualified professional. Just Clothes will not be liable for inaccuracies or errors in general informational content, but this does not affect our responsibility to supply products that match their description and specifications as per your order.
  
  
  
• 12.3 Fitness for Purpose: Except as expressly stated in writing, Just Clothes does not make any promise that the goods will be fit for any particular purpose. It is your responsibility to ensure that the specifications of the product meet your needs. We will supply products that are of satisfactory quality and as described, but you are responsible for their selection. For Business Customers, any implied warranty or condition of fitness for purpose or satisfactory quality is excluded to the fullest extent permitted by law​, except in so far as such exclusion is prohibited (see Section 10.1 regarding consumer protections which cannot be excluded). For Consumers, your goods must by law be as described, of satisfactory quality, and fit for normal purpose; if they are not, you have remedies as detailed earlier.
  
  
  
• 12.4 No Other Warranties: Unless expressly provided in these Terms, we do not make any further warranties or guarantees regarding the goods. Any representation or warranty not set out in these Terms (or in a document expressly incorporated by reference, such as a specification sheet or written quote) shall not have any force. In technical terms, all terms implied by statute or common law are excluded to the fullest extent permitted, especially for Business Customers​. For Consumers, we don't exclude implied terms that cannot be excluded, but we do clarify that we have not given any extra-contractual promises about the goods.
  
  
  
• 12.5 Usage and Care: The performance and lifespan of workwear and personalised garments can depend on how they are used and cared for. We encourage you to follow any care instructions provided (e.g., washing guidelines for printed or embroidered apparel). We are not liable for damage or issues caused by misuse or failure to follow care instructions. Any modifications or alterations to the goods by you or a third party after delivery may void any warranty and relieve us of responsibility for issues.
  
  
  
• 12.6 Statutory Rights Reminder: Especially if you are a Consumer, we remind you that nothing in this Section 12 or elsewhere in these Terms is intended to reduce your statutory rights. In the event of faulty or misdescribed goods, you have rights and remedies which are described in Section 9, and those are not affected by the disclaimers in this section to the extent those rights cannot be excluded.
  
  
  

13. Intellectual Property Rights

• 13.1 Website Content: All content on the Just Clothes website – including text, images, graphics, logos, button icons, videos, and software – is the property of Just Clothes or our content suppliers and is protected by copyright, trademark and other intellectual property laws. The compilation of all content on the site is the exclusive property of Just Clothes. You may copy or print information from the website solely for the purpose of researching or placing an order with us. Any other use of the website content, including reproduction for purposes other than those above, modification, distribution, republication, or making the content available to third parties, is prohibited without our prior written consent.
  
  
  
• 13.2 Just Clothes Trademarks: "Just Clothes" and our logos, slogans, and design elements used on the site or on our products are trademarks or trade dress of Just Clothes (or our parent company) in the UK and/or other jurisdictions. You are not permitted to use these trademarks without our prior written approval, except as necessary for referential use (such as to identify our company). Likewise, all third-party trademarks (such as brand logos of products we sell, or logos of our clients displayed as examples) remain the property of their respective owners and are used on our site with permission or under fair use. Nothing in these Terms grants you any license or right to use any trademark displayed on our site.
  
  
  
• 13.3 Intellectual Property in Custom Designs: If we create any new designs or artwork for you as part of a custom order (distinct from merely reproducing your provided artwork), Just Clothes will typically retain the intellectual property rights in those designs unless otherwise agreed. We would grant you a license to use the design for the intended purpose (e.g., as printed on the garments we supply), but unless explicitly transferred, ownership of the design itself (and any digital files) stays with us or the original designer. For example, if at your request we create a new logo or redraw a graphic for printing, we own the resulting artwork file, though you of course own the physical products purchased. If you wish to obtain ownership of any such design, this must be agreed separately and may involve an additional fee.
  
  
  
• 13.4 Third-Party Rights and Your Materials: By providing us with materials (logos, names, images, etc.) to be printed or embroidered, you confirm that you either own all necessary intellectual property rights in those materials or have permission from the rights-holder to use them in this way​​. You also agree that our use of those materials for your order will not infringe any intellectual property rights of any third party​. If you are a Business Customer, you agree to indemnify Just Clothes against any claims, costs or damages we incur if it turns out the materials you provided infringe someone else's rights (see Section 5.9 and 10.2 regarding indemnity)​. If we have reason to believe that any material you provided may infringe a third party's copyright, trademark, or other IP rights, we may refuse the order or ask for evidence of your right to use it.
  
  
  
• 13.5 License to Use Customer Marks: As noted in Section 5.5, when you supply us with your logo or branding to be applied to products, you grant us a license to use that logo/branding for the purpose of fulfilling your order and for marketing purposes (e.g., to display the finished product in our portfolio or social media)​. We will not claim ownership of your logos/branding, and we will respect any request from you not to publicly disclose our work on your items if confidentiality is a concern (for example, uniforms for an unreleased project).
  
  
  
• 13.6 Prohibited Use of Our IP: You must not use the Just Clothes name, logo or any of our proprietary content in any way that might misrepresent an affiliation or endorsement, or in any derogatory or damaging way. If you wish to link to or reference our website or content, you must do so in a fair and legal manner that does not damage our reputation or take advantage of it. We reserve the right to ask you to remove any link to our content that we deem inappropriate.
  
  
  
• 13.7 Copyright in Designs and Artwork (Custom Orders): If your order involves the creation of embroidery files (digitization of a logo) or print files, those files are our intellectual property (even if based on your logo) because they include the know-how and formatting needed for our production process​. We will not ordinarily provide these proprietary files to you, since they are only usable with specialized machinery and are part of our service. Rest assured that if you reorder with the same logo, we keep the file on hand and you won't be charged a setup fee again in most cases. If you specifically require a copy of an embroidery DST file or similar, this may be provided at our discretion or for an administrative fee, provided you have rights to the underlying logo.
  
  
  
• 13.8 Digital Millennium Copyright Act (DMCA) / Reporting IP Abuse: If you believe that any content on our website or any product we have supplied infringes your (or someone else's) intellectual property rights (for example, someone asked us to print a design that you have copyright in), please notify us immediately with sufficient details so we can investigate and address the issue. We take IP rights seriously and will act promptly to remove or correct any confirmed infringement.
  
  
  

14. Online Security & Safety

• 14.1 Data Security Measures: Just Clothes is committed to ensuring that your interactions with our website and systems are as secure as reasonably possible. We implement technical and organizational measures to protect your personal data and payment information. Our website uses SSL (Secure Sockets Layer) or similar encryption technology to secure any payment transactions. We do not store your full payment card details on our systems (card payments are processed by accredited payment gateways).
  
  
  
• 14.2 Protection Against Unauthorized Access: Our computer systems are protected by firewalls and monitoring systems designed to prevent unauthorized access ("hacking") to our records. However, while we take security seriously, we cannot guarantee that our security will never be breached. By transacting with us online, you accept the risk that data transmission over the internet can never be 100% secure. Just Clothes will not be liable for any losses or damages caused by third-party unauthorized access to our systems, unless such access is due to our negligence or failure to implement reasonable security measures (in which case liability may be limited as per Section 10).
  
  
  
• 14.3 Virus Protection: We use commercially available antivirus and malware scanning software on our systems and we scan emails sent from our servers for known viruses. Despite these precautions, we do not guarantee that our website, servers, or emails are free from viruses or other harmful components. You are responsible for using up-to-date antivirus software on any device you use to access our website or open our emails. Except where required by law, we will not be liable for any damage or loss to your computer systems or data caused by a virus or other technological harmful material due to using our site or downloading content from it, provided we have taken reasonable measures of protection.
  
  
  
• 14.4 Phishing and Scams: Just Clothes will never ask you to send payment details or passwords via email. If you receive any suspicious communications purporting to be from Just Clothes (such as emails asking for sensitive information), please contact us directly using official contact information. Do not click on suspicious links. We are not responsible for any fraudulent communications that mimic our identity, but we will take appropriate action if informed.
  
  
  
• 14.5 Account Safety: If you create an account on our website, you are responsible for keeping your login credentials confidential. Notify us immediately if you suspect any unauthorized use of your account. We may suspend or terminate access to any account that we suspect is being used fraudulently or in an unauthorized manner, to protect both you and us.
  
  
  
• 14.6 Customer Data and Backups: While not directly related to security, please note that any customisation data you upload (logos, etc.) should be backed up by you. We cannot guarantee retention of files indefinitely on our side beyond the purpose of fulfilling your order. See Section 13 regarding intellectual property and our retention of design files.
  
  
  
• 14.7 Liability for Security Breaches: In the event of a data breach that affects your personal data, we will comply with applicable data protection laws regarding notification (see Section 17 for Data Protection). As noted, we do not accept liability for breaches beyond our reasonable control, but we will make efforts to mitigate any harm and assist affected customers. Section 10 outlines our liability limitations which apply to security incidents as well.
  
  
  

15. Key Personnel

• 15.1 Only key personnel of Just Clothes are authorised to enter into a binding legal relationship. In practical terms, this means that only one officers of Just Clothes, the owner can do this.
  
  
  

16. Just Clothes Promotional Code Terms & Conditions

Just Clothes may run promotions, discount codes, and special offers on various products or ranges. This section sets out the general terms that apply to promotional codes or similar deals offered by Just Clothes. These terms ensure fair use of promotions and clarify how they can be redeemed. (Each promotion may also have specific terms stated in the marketing material or code details; please refer to those as well.)

• 16.1 One-time Use: Unless stated otherwise, promotional codes (discount codes) can be used once per customer. After redemption, the code will typically expire and cannot be used again. Multiple different codes may not be combined on the same order; only one code can be applied per order.
  
  
  
• 16.2 Validity Period: Each promotion or code has a specific timeframe during which it is valid. This may be a date range or a deadline. The code or offer cannot be used outside its valid period. Just Clothes reserves the right to reject code use outside of the advertised timeframe. If no explicit end date is stated, the promotion is subject to withdrawal at any time. All promotions are subject to availability of stock.
  
  
  
• 16.3 No Stacking of Discounts: Promotional codes cannot be used in conjunction with other offers or discounts (such as our bulk buy discount or bundle deals), unless explicitly stated otherwise. Similarly, email discount codes cannot be applied to existing special deals, bundles, or wearer packs, and generally can only be used in online transactions (not retroactively on phone orders after payment, for instance)​.
  
  
  
• 16.4 Pre-Tax Application: Our promotional codes (unless specified) apply to the price of eligible products before VAT, shipping fees, or any other additional charges. For example, a 10% off code will deduct 10% from the product subtotal; it will not discount the VAT or postage. Those other charges will be calculated on the discounted product price.
  
  
  
• 16.5 Non-Transferable & No Cash Alternative: Promotional codes have no cash value and cannot be exchanged for cash or credit. They are personal to the recipient or intended audience and are non-transferable unless explicitly stated. You should not share single-use codes publicly if they are intended for you (e.g., a one-time code emailed to you as a thank you), as we may not honor codes that are abused or used by persons other than the intended customer.
  
  
  
• 16.6 Right to Modify or Cancel: Just Clothes reserves the right to modify, suspend, or terminate any promotion or code at any time without prior notice. This can happen if we discover a technical issue (such as a code malfunctioning or being exploited), or for any other reason. However, any order placed and properly using a code before modification or termination will still generally be honored, unless the order itself violates the promotion terms or is fraudulent.
  
  
  
• 16.7 Fraud and Misuse: We reserve the right to refuse or cancel orders if we reasonably suspect that a promotional code is being used fraudulently, illegally, or in breach of the applicable terms. This includes using multiple accounts to circumvent single-use rules, publishing private codes publicly, or any attempt to "game" the promotion. If an order is cancelled on such grounds, we will notify you and will not be obligated to fulfill it under the promotional terms.
  
  
  
• 16.8 Availability: All promotions are subject to stock availability. If an item becomes out-of-stock or unavailable during a promotion, Just Clothes is not obligated to offer a rain check or substitute. We will try to indicate limited stock offers in advance. We also do not guarantee that all sizes or variants will be available throughout the promotion period.
  
  
  
• 16.9 Changes and Errors: Just Clothes is not responsible for typographical or other errors in the offer text or code. In case of an error which affects the promotion (such as an incorrect discount rate or a product mistakenly included), we will inform customers as needed and correct the error. We reserve the right to amend the promotional terms or to rescind orders affected by obvious errors.
  
  
  
• 16.10 Expiry of Promotions: Some promotions may have a set end date (e.g., "valid until 31st March 2025"). After the expiry date or time, the code will no longer be valid. Just Clothes may also set an expiry for codes that were not given an explicit one, typically within a reasonable period or by the end of a season/campaign. It's always best to use promotions promptly.
  
  
  
• 16.11 General:
  
  
  
• Promotions cannot typically be applied to past orders. They are only valid for new purchases.
  
  
  
• If a promotion is for a specific category or minimum spend, those conditions must be met (e.g., "£20 off when you spend £200" requires a cart total of at least £200 before the code applies).
  
  
  
• If you return items from an order that had a promotion and your remaining order no longer qualifies, we reserve the right to adjust the refund to account for the lost promotion (for example, if a code required £100 spend and you return an item bringing the total to £80, the discount value might be deducted from your refund since the condition was unfulfilled). We will make this clear during the returns process if applicable.
  
  
  
• Our standard Terms and Conditions of sale and Privacy Policy also apply to all orders made during a promotion. The promotion terms complement those, and in case of conflict, the promotion-specific terms govern the handling of the discount, while all other aspects (delivery, liability, etc.) are per standard terms.
  
  
  
  

By using any Just Clothes promotional code or participating in any promotion, you signify your agreement to these promotional terms and conditions. If you have questions about a promotion, please contact us before placing your order. Just Clothes reserves the right to update these promotional terms from time to time, and any changes will be posted here (they will not apply retroactively to orders already placed with a valid code).

17. Data Protection and GDPR Compliance

Just Clothes is committed to protecting your personal data and respecting your privacy. In the course of ordering products from us, you will provide personal information (such as your name, contact details, payment information, and possibly company logo which may contain personal data). This section outlines how we handle such data in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018​.

• 17.1 Data Controller: Golf Tee Store (t/a Just Clothes) is the data controller for the personal information you provide to us in relation to your orders. This means we determine the purposes and means of processing that data. Our contact details for privacy matters are the same as our main contact (see Section 11.1 or our Privacy Policy), and you can address any inquiries or requests regarding your personal data to our team.
  
  
  
• 17.2 Use of Personal Data: We will use your personal data only for legitimate purposes, including: (a) processing and fulfilling your orders (e.g., using your address to deliver products, using your payment details to take payment); (b) communicating with you about your orders or inquiries; (c) providing customer support; (d) where you have consented, sending you marketing communications (you can opt-out at any time); and (e) complying with legal obligations (e.g., tax and accounting rules require us to keep transaction records). We will not use your personal data in ways that you would not expect or that are not necessary for the transaction without obtaining your consent or unless required by law. For full details, please refer to our Privacy Policy (available on our website) which forms part of these terms by reference.
  
  
  
• 17.3 Legal Basis: Under GDPR, we must have a legal basis for processing your data. When you place an order, the primary legal basis is contractual necessity – we need to process your data to perform our contract with you (i.e., to deliver the goods and handle payment)​. For any optional marketing emails, the basis may be consent (if you sign up) or legitimate interests (for example, if you are an existing customer, we may send related product offers, but you always have the right to opt out). We may also process data under legal obligations (for things like fraud prevention or responding to government requests) and legitimate interests (such as improving our services, while ensuring your rights are protected).
  
  
  
• 17.4 Protection of Data: We implement security measures to protect your personal data against unauthorized access or disclosure. This includes technical measures like encryption (our checkout is secured with SSL, meaning your entries are encrypted in transit) and organizational measures like restricting access to personal data only to staff who need it for their job. We also require any third-party processors (like courier companies or payment processors) to handle your data securely and in compliance with applicable laws. Despite these measures, no system is completely foolproof; however, we adhere to industry standards to minimize risks. (See Section 14 for additional info on security.)
  
  
  
• 17.5 Third-Party Sharing: We will never sell your personal data to third parties for their own marketing. We will only share your data with third parties in the following circumstances: (a) with service providers involved in fulfilling your order (e.g., courier/delivery companies will get your name, address, and maybe phone for delivery updates; payment gateways will process your card details securely); (b) with our business partners or subcontractors to the extent necessary (for example, if we outsource part of an order to a specialist printer, they will receive the data needed to complete that task, such as your logo and perhaps delivery address); (c) if required by law or lawful request by public authorities (e.g., HMRC, law enforcement) or to enforce our legal rights (e.g., providing order information to a debt collection agency for unpaid invoices); (d) in the event of a company sale or restructuring, your data may be transferred as part of the business (we would ensure confidentiality and that your rights are preserved). Any third parties we share data with are contractually obligated to use it only for the specific purpose and to treat it confidentially.
  
  
  
• 17.6 Data Retention: We will retain your personal data for as long as necessary to fulfill the purposes we collected it for. Order information (including personal details) will typically be kept for a number of years as required by tax law (e.g., we keep records for at least 6 years for HMRC compliance). If you have an online account with us, we will retain your account information until you close the account or it is inactive for an extended period (and after notifying you). We periodically review what data we hold and delete or anonymize data that we no longer need. For example, if you unsubscribe from marketing, we will remove you from our mailing list immediately (though we may keep a suppression record to ensure we respect your opt-out).
  
  
  
• 17.7 Your Rights: Under data protection law, you have rights regarding your personal data. These include: (a) The right to access your personal data (commonly called a "Subject Access Request" – you can ask us to provide a copy of the data we hold about you); (b) The right to rectification – to have inaccurate data corrected or incomplete data completed; (c) The right to erasure – to have your data deleted, where applicable (for example, if we have no lawful basis to continue holding it; note that for transaction data, we may have to keep it for legal reasons even if you request deletion, but we'll explain if so); (d) The right to restrict processing – to limit how we use your data in certain circumstances; (e) The right to data portability – to get your data in a commonly used, machine-readable format (applicable in limited scenarios, typically where processing is based on consent or contract and done by automated means); (f) The right to object – you can object to processing based on legitimate interests or direct marketing, and we will consider your objection. For direct marketing, if you object or opt out, we will stop right away.
  
  
  
• 17.8 Cookies and Tracking: Our website uses cookies and similar technologies to function and to enhance your user experience. For detailed information on what cookies we use and how to manage them, please see our Cookie Policy on the website. Cookies may collect information like IP addresses, browsing behavior, etc. If those can identify you, they're treated as personal data and covered by our Privacy Policy. You can set your browser to refuse non-essential cookies, but site functionality might be affected.
  
  
  
• 17.9 Marketing Communications: If you are a customer, we may send you occasional emails with special offers, new products, or news, as part of our service to keep you informed (as long as we have a lawful basis, which for existing customers might be legitimate interest). You will always have a clear opportunity to opt out in every such email (via an "unsubscribe" link). If you are not yet a customer, we will only send you marketing emails if you have opted in to receive them (consent). We comply with the Privacy and Electronic Communications Regulations (PECR) and any applicable direct marketing laws in the UK.
  
  
  
  
  
• 17.10 Confidentiality: We also acknowledge that any sensitive information you share with us (for example, if you provided business logos or internal company phrases for uniforms) will be treated confidentially. Aside from using such info for its intended purpose (creating your workwear) and our limited portfolio use as per Section 5.5, we will not divulge confidential information to third parties without your consent, unless required by law. Your trust is important to us, and we strive to handle all customer information with integrity and respect.
  
  
  

18. Force Majeure 

• 18.1 Definition: Force Majeure refers to any event or circumstance beyond a party's reasonable control that prevents or delays that party from performing their obligations under the Contract. Such events are sometimes called "Events Outside Our Control". Force Majeure events may include, but are not limited to: natural disasters (e.g. fire, flood, earthquake), extreme weather conditions, acts of God, epidemic or pandemic (including government restrictions related to public health), war, terrorism, acts of civil or military authority, civil unrest or riots, industrial disputes or strikes (whether involving our workforce or a third party's), failure of telecommunications networks or power supply, national emergencies, or unexpected transportation and supply chain disruptions​. It also includes any contingency outside our control such as significant machinery breakdowns, unexpected customs delays for imported goods, or sudden raw material shortages from suppliers, where such events were not foreseeable or avoidable by reasonable measures.
  
  
  
• 18.2 Consequences of Force Majeure: If Just Clothes is prevented, hindered, or delayed from performing any of our obligations under a Contract due to a Force Majeure event, we shall not be deemed to have breached the Contract or be liable for any such failure or delay in performance, provided that we have taken all reasonably practical steps to mitigate the effect of the event. Our obligations will be suspended for the duration of the Force Majeure event​. For example, if a flood closes our facility for 1 week, deliveries will be delayed by at least that time and we will not be liable for the late delivery. We will resume performance as soon as reasonably possible once the event abates.
  
  
  
• 18.3 Notification: We will inform you as soon as reasonably practicable if a Force Majeure event is affecting our ability to fulfill your order. We will also make reasonable efforts to update you on the situation and the expected duration of the delay or non-performance. Communication may be via email, phone, or public notice (like a notice on our website if widespread).
  
  
  
• 18.4 Your Rights in Force Majeure: If a Force Majeure event results in a substantial delay in us delivering your goods or otherwise performing our obligations, you have the following options:
  
  
  
• Patience/Wait: Agree with us on a new timeframe for delivery or performance once the event is resolved. We will do our best to meet the revised schedule.
  
  
  
• Cancellation: If the Force Majeure event continues for an extended period (generally, if it causes a delay exceeding 30 days from the original delivery date, or a period specified by applicable law)​, you may choose to cancel the affected order or Contract. To cancel, please notify us in writing. If you cancel due to Force Majeure delay, you are entitled to a refund for any goods you have paid for but not received. In some cases, if partial performance has occurred (e.g., some items delivered, others not), we may issue partial refunds accordingly.
  We emphasize that cancellation in such cases is without penalty; neither party will have further liability (other than refund) provided the non-performance was genuinely due to the Force Majeure.
  
  
  
• 18.5 Just Clothes Rights: Similarly, we reserve the right to cancel an order (or remaining parts of an order) if a Force Majeure event makes it impossible or impracticable to fulfill it within a reasonable time. We will not do this lightly – it's a last resort. If we must cancel, we will refund any payment for undelivered goods.
  
  
  
• 18.6 Exclusions: Note that a Force Majeure event does not include any circumstance that we could have prevented or overcome by exercising a standard of reasonable care or due diligence.
  
  
  
• 18.7 Ongoing Force Majeure: If a Force Majeure event has long-term effects, we will discuss with you potentially terminating the Contract. For example, if an ordered item becomes permanently unavailable due to a factory closure from an Event, we will let you know we cannot fulfill it and provide a refund or alternative solution. Neither party is required to perform impossible obligations.
  
  
  
• 18.8 Events Affecting Customers: If you (the Customer) are unable to meet your obligations (such as being unable to take delivery on the scheduled date) due to a Force Majeure event affecting you, please inform us. While this clause primarily addresses Just Clothes's obligations, we will attempt to reasonably accommodate your situation. However, the responsibility for your own circumstances remains with you. For example, if extreme weather your end prevents you from accepting a delivery, we can hold the goods or reattempt delivery without treating it as a breach by you, but you might incur storage or redelivery fees depending on the scenario. Communication is key.
  
  
  
• 18.9 Resumption: Once the Force Majeure event is over, both parties will resume the performance of their obligations under the Contract. If the event resulted in permanent changes (like certain items no longer being available or a deadline being missed that voids the purpose of the order), then an amicable solution or cancellation will be sorted as per above.
  
  
  
• 18.10 Legal Effect: This Force Majeure clause does not affect your right to receive a refund for goods/services not provided due to our non-performance. Its main effect is that neither party will be liable for damages or breach for the period of delay or non-performance caused by the Force Majeure. In legal terms, it excuses performance and extends time, or allows cancellation without penalty as described. It does not, however, excuse us from obligations that arose before the Force Majeure, nor does it affect your rights for issues unrelated to the Force Majeure.
  
  
  

19. Severability and Waiver

• 19.1 Severability: Each of the provisions of these Terms and Conditions operates separately. If any provision (or part of a provision) of these Terms is found by any court or competent authority to be invalid, illegal, or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted or modified to the minimum extent necessary to make it valid and enforceable​. Such a finding shall not affect the validity and enforceability of the rest of the Terms​. In other words, if one clause is struck down, the remainder of the agreement remains in full force. The parties shall negotiate in good faith to amend such invalid provision to reflect the original intent as closely as possible in a manner that is enforceable. If modification is not possible, the invalid part will be severed and the rest of the Terms will stand.
  
  
  
• 19.2 No Waiver: If Just Clothes fails to insist that you strictly perform any of your obligations under these Terms, or if Just Clothes delays or fails to exercise any of its rights or remedies under the Contract, that shall not mean we have waived our rights or remedies, and it shall not relieve you from compliance with those obligations​. For example, if you miss a payment and we do not immediately chase it up but then later require payment, we still have the right to do so and are not prevented from enforcing the contract term.
  
  
  
• 19.3 Single or Partial Waiver: If we do waive a default or breach by you, we will only do so in writing, and that waiver will only apply to the specific instance and not to any later similar situation​. A waiver is not a general surrender of rights. For instance, if we allow extra time for you to pay an invoice on one occasion, it does not mean we are obliged to allow extra time for any other future invoices. Each situation will be handled on its own merits.
  
  
  
• 19.4 Course of Dealing: No course of dealing or failure by either party to enforce any term of the Contract shall constitute a waiver of that term, nor shall it prejudice the right to enforce that term later. Even if we accept late payment or fulfill an order despite a minor breach of procedure, we retain the right to insist on the proper process next time.
  
  
  
• 19.5 Rights Cumulative: The rights and remedies provided under these Terms are cumulative and do not exclude any rights or remedies provided by law. Not enforcing a right immediately does not forfeit our ability to enforce it subsequently.
  
  
  
• 19.6 Customer Waiver: Similarly, any delay by you in enforcing your rights or remedies against us shall not constitute a waiver of those rights.
  
  
  
• 19.7 Written Waiver Requirement: Any waiver of any provision of these Terms by Just Clothes will be effective only if explicitly made in writing by an authorised person (see Section 15 regarding Key Personnel authorised to bind us).
  
  
  

20. Assignment and Third Party Rights (New Clause)

• 20.1 Assignment by Just Clothes: Just Clothes may transfer, assign, or subcontract its rights and obligations under this Contract to another organisation or a third party, for example, if our business is sold or if we engage a logistics partner to fulfill deliveries​. We will ensure that any such assignment will not materially affect your rights under the Contract. If you are a Consumer, we will contact you if we plan to transfer our obligations to another organisation, but this will not affect your rights or our responsibilities. For instance, we might assign our right to receive payment to a finance company, or delegate delivery to a courier; the Contract remains in effect with the new entity performing our duties.
  
  
  
• 20.2 Assignment by Customer: You may not assign, transfer, charge, or otherwise deal with any of your rights or obligations under this Contract without our prior written consent​. This means the Contract is personal to you. For example, if you ordered uniforms, you cannot transfer the order to another company without our agreement. Any purported assignment by you without consent shall have no legal effect. We will not unreasonably withhold consent, but will likely do so only if the new party is of equivalent standing (e.g., creditworthiness) and agrees to be bound by these Terms.
  
  
  
• 20.3 Subcontracting: We reserve the right to subcontract any of our obligations (such as embroidery, printing or delivery) to third parties. However, Just Clothes remains responsible for the performance of those obligations to you. Subcontracting will not relieve us of our duties. For instance, if we subcontract embroidery to a specialist, we are still liable to you if there's an issue with that embroidery as if we did it ourselves.
  
  
  
• 20.4 Third Party Rights (Contracts (Rights of Third Parties) Act 1999): No person who is not a party to the Contract shall have any rights to enforce any term of the Contract under the Contracts (Rights of Third Parties) Act 1999​. This means that only Just Clothes and you (the Customer) have legal rights under this agreement. A third party (for example, an employee who will wear the clothing or a company that you resell the product to) cannot directly claim against Just Clothes for anything under these Terms. They would need to go through you as the contracting party.
  
  
  
• 20.5 The exclusion in clause 20.4 does not affect any right or remedy of a third party which exists or is available apart from that Act, but as far as the Act is concerned, third parties are not intended beneficiaries of these Terms (except that any permitted assignee of Just Clothes shall enjoy all our rights).
  
  
  
• 20.6 If this Contract is with a company or organisation, any of your employees or agents that we interact with in fulfilling the order are not parties to the Contract with rights against us. We will only take instructions or commit variations with the authorised representatives (presumably you) and only you have recourse under the Contract.
  
  
  
• 20.7 Despite the above, the Contract and these Terms are binding on you and your respective successors and permitted assigns. So if, for example, you are a business and you undergo a company name change or a merger such that another entity becomes the successor for your assets, that new entity would step into your shoes under this Contract (with our consent if assignment is involved, as per 20.2).
  
  
  

21. Other Important Terms

• 21.1 Entire Agreement: These Terms and Conditions, along with any documents expressly referred to in them (such as a quotation or our Privacy Policy), constitute the entire agreement between you and Just Clothes with respect to the subject matter (sale of goods). They supersede and extinguish all prior understandings, agreements, negotiations, or representations, whether written or oral, relating to the same subject. You and we acknowledge that in entering the Contract, neither party has relied on any statement or promise that is not set out in these Terms, and neither shall have any claim for innocent or negligent misrepresentation based on any statement not contained herein​. (This does not exclude liability for fraudulent misrepresentation.)
  
  
  
• 21.2 Amendment: Except as otherwise stated (regarding updates to terms for new orders, etc.), any amendment to the Contract after formation must be agreed in writing by both parties. Email correspondence can satisfy this if clearly agreed by an authorized person on each side. For minor clarifications, our customer service emails will reflect mutual understanding but not formally amend the core Terms.
  
  
  
• 21.3 Notices: Any formal notice given by you to Just Clothes under these Terms must be in writing and delivered to our registered address (No.1 Kingsland House, Kingsland Trading Estate, Halesfield 9, Telford TF7 4QW) or to our official email (as provided on our website for customer service or legal contacts). We shall send formal notices to you at either the email or postal address you provided with your order (or any updated address you notify us of). Notices will be deemed received: immediately if sent by email (provided no bounce or error), or two business days after posting if sent by first-class post within the UK, or five business days if international post.
  
  
  
• 21.4 The headings in this document are for reference and convenience only and do not affect the interpretation of the Terms. Numbering of sections is for organizational purposes and referencing.
  
  
  
• 21.5 If you are a Consumer and any provision in these Terms is found to be unfair or not binding, the rest of the Terms still apply and you may have rights under law that override that provision. If you are uncertain about your rights, you may seek guidance from advice bodies (like Citizens Advice). We have aimed to draft these Terms to be fair and transparent.
  
  
  
• 21.6 Language: These Terms are drafted in English. If we provide any translation, it is for convenience. The English version will prevail for legal purposes.
  
  
  
• 21.7 Export: If you purchase goods for delivery outside the UK, you are responsible for ensuring that the import and use of the goods comply with all laws and regulations of the destination country. We make no promise that the goods or these Terms comply with laws outside the UK. You are also responsible for any customs duties, taxes, and import paperwork (as noted in Section 6.8).
  
  
  
• 21.8 Rights and Remedies: The rights and remedies provided to Just Clothes under the Contract are in addition to, and not exclusive of, any rights or remedies provided by law. Any exercise of one will not preclude us from exercising others.
  
  
  
• 21.9 Survivability: Any provision which by implication is intended to survive termination or expiration of the Contract (such as payment obligations, limitation of liability, intellectual property provisions, and applicable law/jurisdiction clauses) will survive.
  
  
  
• 21.10 Feedback and Reviews: If you provide any feedback, testimonial, or review about our products or service, you agree that we may use such feedback on our website or in marketing material (anonymized if you prefer or if it's a public review on a platform like Trustpilot, under the terms of that platform). If you have issues, we prefer you contact us directly to resolve them, but honest reviews are appreciated.
  
  
  
• 21.11 Customer's Terms: We will not be bound by any terms or conditions proffered by you (for example, on a purchase order or your own standard terms) unless we expressly agree in writing. By doing business with us, these Just Clothes Terms prevail over any you might propose.
  
  
  
• 21.12 Law and Jurisdiction: We reiterate that the governing law is English law and jurisdiction is as set out in Section 11.3 and 11.4. This last clause reaffirms that for emphasis and clarity. Any disputes shall be resolved under those conditions.